ACTIVITIES AND SUPPLEMENTARY SERVICES

TERMS AND CONDITIONS TO BOOK ACTIVITIES, EXCURSIONS AND SUPPLEMENTARY SERVICES VIA THE VISIT LEVI 

The Visit Levi / Levin Matkailu Oy observes the following terms and conditions for reservation of activities, excursions, programs and related supplementary services. These conditions are binding for both parties from the moment the guest makes a booking.

BOOKING CONDITIONS

Bookings can be made verbally, in writing or via the Internet. A booking is valid for the number of persons as mentioned in the reservation and becomes legally effective once the person who made the booking received an e-mail confirmation from Visit Levi (the invoice and booking confirmation are handed directly to the client when making reservations at the Visit Levi Tourist Information Desk).

MAKING A BOOKING AND PAYMENT

The booking confirmation includes the invoice and the ticket/s for the activities booked with indication of the starting or pick-up point with the activity organisers. For reservations made in person or by e-mail to Visit Levi employee 25 € service fee per booking is applied. For small group bookings the order processing fee is 50 €/invoice. Bookings for groups of more than 50 people and booking for special events (weddings, events etc) an order processing fee of 80 € is charged. 

PAYMENT

The payment options are mentioned in our online store, as well as at our Front Desk in case of reservations made locally. Visit Levi has the right to cancel the reservation, should the payment not be made within the requested and agreed time. An unpaid invoice does not constitute a cancellation.

CANCELLATION TERMS

• For cancellation made at least 21 days or more before the beginning of the reservation, the cancellation charge is 40 € + order processing fee (when applicable).

• for cancellation made later than 21 days and latest 8 days before the beginning of the reservation, a 50% cancellation fee + order processing fee (when applicable) is charged.

• for cancellation made 7 days or less before the beginning of the reservation, 100 % of the total amount due or paid is charged.

• Please note that a €30 change fee will be charged for all reservation changes requested by the customer (changes in date or number of people and/or any other change that may lead to a partial refund to customers) to cover the processing costs incurred within each booking.

The cancellation must be made in writing by e-mail to info@visitlevi.fi. The cancellation terms are valid for each specific activity.

The guest must adhere to the scheduled time for the activity/transfer. We recommend arriving at the departure/meeting point at least 5-10 minutes before the program begins. The guest is also responsible for ensuring they board the correct bus/transfer as per their booking. Late arrivals or using the wrong bus/transfer will not entitle the guest to any refund or a free rescheduling of the program/activity.

The individual making the booking must ensure that their travel insurance covers the cost of the reservation in case of cancellation due to sudden illness, injury, or the death of a close relative or travel companion. Cancellations must be reported to Visit Levi as soon as possible. In all such instances, the standard cancellation terms apply.

CHANGES

All changes or alterations to the reservation must be submitted in writing to Visit Levi (info@visitlevi.fi) during Finnish office hours (see opening hours on levi.fi). Any changes are subject to written approval from Visit Levi and must comply with the cancellation policy conditions. Each approved change incurs an additional fee of 30€, applicable to cancellations of one or more participants in booked excursions, or changes in any excursion or service booked.

CHILDREN

In some programs / services a cheaper price is applied for children. The age of the children whom the cheaper rate applies is decided by the program/activity provider and specified in the program’s description.

PETS POLICY

Pets are strictly forbidden in all programs with animals like horse riding, huskies and reindeer safaris.
Pets may NOT be allowed with you in many other programs or excursions. Please check with the organisers before taking your pets with you. We appreciate your understanding and cooperation in adhering to this policy.

PREGNANCY AND OTHER HEALTH ISSUES 

Pregnant women should not use snowmobiles, ATV or other similar vehicles nor sit on a sledge pulled by the snowmobile as the vibrations and exhaust fumes may be harmful. In addition, the Levi Tourist Office discourages pregnant women in taking part in all excursions involving the use of animals such as husky safaris, reindeer sleigh rides, horse riding and horse sleigh rides, because of the dangers annex with these activities. Pregnant women taken part in those type of programs do so at their own risk.

Some of the programs and services may be physically demanding and participants may be exposed to various physical strains and stresses. If a participant suspects that his or her health is preventing them from participating in a program or service or suspects that his / her health may be endangered during the program or service, the participant must receive the permission from his / her physician to participate. The guests always take part in the programs / services at their own risk. The guest in addition must inform the program/service provider of any possible health issue, which may affect or be affected by the participation in the program. If the program requires special arrangements (e.g. additional transport), due to the client’s special health issues, the program provider is not responsible for the possible extra costs. A guest taking part in any program/service does so at their own risk.

RESPONSIBILITY OF THE PROGRAM/SERVICE PROVIDER

The program/service provider carries out its activities exercising the appropriate safety plans and health and safety standards, in accordance with Finnish laws and regulations.

PROGRAMS WITH MOTOR VEHICLES

All snowmobiles or other motor vehicles used in the programs are insured under the Finnish law. During the program/service/rental the customer using the vehicle is liable for any damages that may occur. The share of deductibles (own risk liability) in case of damages to the vehicle and/or personal injuries varies according to the program and is specified by the program/service provider.

The driver of a motor vehicle must be at least 18 years old and in possession of a valid driving license, unless otherwise stated.

Finnish law prohibits driving a snowmobile under the influence of alcohol. The responsible program/service provider reserves the right to change the route, schedule and duration of the program without prior notice, if necessary, taking into account weather conditions, participants' health and other circumstances. The program/service provider reserves the right to suspend the program if the participant acts by causing a safety risk to himself or other participants or the participant's health does not allow the program to continue.

ANIMALS

All animals used in the program/services (reindeer, huskies and horses) are trained as far it is possible for the safe engagement in the program they are trained for. However, animal behavior can never be fully predicted and therefore, in order to avoid incidents and to reduce risks, all participants must comply with the safety and other instructions given by the service provider

OTHER DAMAGES

The program/service provider may only be held liable for personal or material damages that have occurred in the event of an accident and which were caused by negligence of the program provider him/herself or their employees or sub-contractors or by the provision of faulty and defected equipment.

The program/service provider shall not be liable for any accidental damage or injury not due to negligence or faulty equipment as mentioned above. These may be repayable under the participant’s own travel insurance. A personal travel insurance is always highly recommended for any unexpected situation. 

PRICES AND PRICE CHANGES

Booking rates include pre-arranged rates and taxes. All Rights Reserved. The Levi Tourist Office is not liable for any printing mistakes or for changes in the prices transpired after the printing of the brochures.

REMARKS

Any dissatisfaction should be promptly communicated directly to the service provider either during the program or immediately thereafter. Simultaneously, written notification of the concern should be provided to Visit Levi without any undue delay. Failure to report any potential issues with the program or service during or immediately after its conclusion will result in the participant forfeiting any entitlement to any possible price reductions or other forms of compensation.

APPLICABLE LAW AND DISPUTE RESOLUTION

In the event of any dispute arising from the agreement, the parties will first attempt to reach a resolution through mutual negotiation. If consensus cannot be achieved, the customer has the option to bring the matter before the Consumer Dispute Board (Lapin käräjäoikeus "the District Court Of Lapland"). The governing law for the contract is the Finnish law.

It should be noted that Visit Levi bears no responsibility for alterations to the Booking and cancellation conditions that may arise subsequent to the publication of these terms and conditions.

You are warmly welcome to Levi - have a nice holiday!

Visit Levi / Levin Matkailu Oy
Myllyjoentie 2, 99130 LEVI.
Phone +358 16 639 3300
Email info@visitlevi.fi

If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or unenforceable, the validity or enforceability of all other provisions, extent part and remainder of these terms and conditions remain in full force and effect.